Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If an eligible product does not meet your expectations, you may request a return under the conditions described below.

Return Eligibility

Return requests must be initiated within 14 days of receiving your order.

Conditions for Returns

To qualify for a return, the product must meet all of the following conditions:

Be unused and in original condition.
Be returned with all original packaging, when applicable.
Include all original accessories and components.
Not have been altered, damaged, or improperly used.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

The following items are not eligible for return:

Personalized or made-to-order products.
Digital products and downloadable content.
Gift cards.
Clearance or final sale merchandise.
Products that have been used, installed, modified, or damaged.

Return Window and Cancellation Policy

Returns must be requested within 14 days from the date you receive your order.

Order cancellations are accepted within 12 hours of purchase.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Return shipping fees are calculated and displayed at checkout for all purchases.

Refund Procedure

After we receive your returned product, we will inspect it promptly—processing time may take 1-3 business days.

Once the return is approved, a refund will be issued to your original payment method within 5-10 business days. Please note that refund processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please keep the item and original packaging intact while we investigate the issue. Contact us promptly at 【请替换：客服邮箱】 for assistance.